Customer Specialist & Community Manager

Full-Time, Remote

KW Content is a global content and social media marketing consulting firm that develops and launches content and social media programs for purpose-driven brands across the CPG, e-commerce, and retail spaces. Our newest project, Strong Brand Social, is where we provide the absolute best (and most accessible) social media marketing education that empowers small brands to develop their own high-performing marketing programs that are guaranteed to drive growth. We bridge the gap between creative excellence and performance-driven marketing while taking a hands-on approach to our clients’ success in order to deliver impactful results.

KW Content is an inclusive, empathetic, supportive place to work. We’re a high-performance bunch, invested in the success of our teammates, and cultivating a workplace environment characterized by purpose and flexibility. 

The Role – Customer Specialist & Community Manager

We’re obsessed with the success and happiness of our customers, and this role lives at the intersection of our internal leadership and our customer success. You’ll support our client programs with community management and act as the lead inside of our company’s inboxes and private student communities.

Responsibilities

• KW Content and Strong Brand Social community management 
• • • Customer and membership support (administrative and consultative)
      • Email sort and respond thoughtfully 2x / day
      • Social inboxes and comments 2x / day
      • Private Facebook community support and consulting 2x / day
    • Scheduling content; selecting UGC for sharing, responding to all comments and DMs, daily proactive community management
    • Ensure that leadership maintains a finger on the pulse of what the community is looking for and needs. 
• Client community management
  • Scheduling content; selecting UGC for sharing, responding to all comments and DMs, daily proactive community management

Qualifications

• 2+ years of relevant years of experience managing communities or working in social administration.
• Warm, inclusive, supportive, patient personality that puts our customers at ease.
• Experience with content creation or Facebook Business Manager is a plus but not required.